Omni Channel

Decision Minds can strategize, recommend appropriate platforms, and implement secure and compliant Omni Channel solutions that can scale to support continuously evolving trends and customer expectations.

A consistent digital experience across all platforms including Online & Digital Sales Platform (DSP) is a must in today's millennial world. Retrofitting legacy systems to meet this experience (Omni Channel) is non-scalable approach and is very expensive. We at Decision Minds have proven experience with banks and credit unions in transforming legacy systems into a modern, scalable and secure platform through our partnerships, IP and methodology.

Business Drivers

  • Personalize digital banking experience
  • Increase customer engagement
  • Easy integration with 3rd party software
  • Leverage data driven insights
  • Availability across multiple devices
  • Lower TCO

Our Value

  • Proven track record with CUs & Banks
  • 200+ experts with delivery experience
  • Best practices, tools & accelerators
  • Seamless integration with no uncertainty
  • Low cost POC with minimal risk
  • Strong partnerships

Our approach





Integration & Configuration





Assess current state

Identify gaps

Identify NextGen OMB, DSP platform

ROI analysis

Integration Roadmap


API strategy

Data exchange


Cloud integration



Integration to Core systems – eg Fiserv DNA

Payments – e.g. CheckFree, Metavante

Credit checks

Integration to fulfilment systems – e.g. Temenos


Secure VPN connection

Application security

Data security

Infra security


Agile method

Test & Learn

Pilot Approach

Phased rollouts

Success Metrics