Engineering and Product Management groups have tons of information on how their products are currently being used by customers – but they lack a straightforward way to uncover features and enhancements that can make products more engaging and profitable.
Product Usage Analytics
Product Usage Analytics can help Engineering and Product Management groups to identify which parts of the product are working well and which require investment (or divestment). Decision Minds experts and management team can work closely with your organization to understand the usage of products and integrate this information to other enterprise data sets like Product Entitlement, Sales, Training and Customer Support.
- Provide better experience for your Customers
- Create newer business models by Customer segments
- Optimize product development life cycle and build a better product
- Offer proactive customer service and support
- Provide insights to product managers, engineering, and customer support